OnEasy Consultants Private Limited - Refund & Cancellation Policy
We thank you and appreciate your service or product purchase with us on our website www.oneasy.ai (hereinafter referred to as “OnEasy”). Please read this policy and the OnEasy terms and conditions carefully as they contain important information and guidelines about your rights and obligations as our customer with respect to any purchase or service we provide to you.
We make every effort to provide our services as per the specifications and timelines mentioned for each service or product purchased by you from OnEasy. However, if for any reason, we are unable to fulfill the service or product you purchased from us, you may be eligible for a refund under the following circumstances:
- A refund shall be considered only in the event there is a clear, visible deficiency in the service or product purchased from OnEasy.
- If a customer has made a payment for a service and subsequently requests a refund solely due to a change of mind, the request shall not be considered as there is no fault, defect, or obligation on OnEasy.
- Refund requests shall not be entertained after the work has been shared with you, unless there is a service deficiency. However, we offer the option of utilizing the amount paid for an alternative service from OnEasy of equivalent value, which may be applied in part or whole towards the selected service.
- If a refund request is raised 30 (thirty) days after the purchase of a service or product has been completed and you have been informed via email or any other form of communication stating that the work has been completed, such refund requests shall be deemed invalid and shall not be considered.
- If the refund request is approved by OnEasy, the same shall be processed and intimated to you via email. The refund process may take a minimum of 15 (fifteen) business days to complete and will be credited to your bank account accordingly. We handle the refund process with care and ensure that your funds are returned to you at the earliest possible time.
Not Satisfied? Let Us Know!
If you're dissatisfied with our service, please log in to OnEasy.ai using the email address from which the payment was made. If you’ve forgotten your password, use the 'Forgot Password' option to reset it.
Once logged in, select the engagement that did not meet your expectations and choose 'Not Satisfied'. We will escalate the engagement to the appropriate agent and manager to expedite the resolution. While we can address delays on our side, we cannot control delays on the Government’s side or issues related to incomplete or incorrect documentation submitted by you. Please bear with our team as we work to complete your engagement to the best of our ability.
30-Day Refund Policy
You may request a refund within 30 days of your payment. However, please note that OnEasy Consultants Private Limited considers its service obligation fulfilled once access to our platform is granted. The client assumes full responsibility for any further action and the final outcome of the service
Refunds are subject to a 20% cancellation charge.
Change of Service
If you wish to change the service you ordered for another one, you can request this change before 12 hours or before we begin the work, whichever is earlier.
Requesting a Refund
To request a refund, please log in to OnEasy.ai and select 'Get Help' to initiate the process. Additionally, send an email to hello@oneasy.ai with the transaction details to start the refund process.
Refunds are typically processed within 3-5 weeks after all required information is received.
Penalties or Tax Payments
Once access to the platform is provided, OnEasy Consultants Private Limited considers its service obligation fulfilled. The client is solely responsible for the accuracy and completeness of the data submitted.
OnEasy will not be responsible for paying any penalties, taxes, or other costs incurred by the client during or after the service.
We are not liable for the outcome or any additional costs related to the completion of services.
Factors Outside Our Control
We do not guarantee specific outcomes or results for services due to factors beyond our control. Examples include:
- Government rejections: Applications (such as trademark filings) may be rejected for legal reasons unrelated to OnEasy’s service.
- Government delays: Processing delays may occur due to backlogs or technical issues on government platforms (such as MCA, Income Tax, FSSAI, Labour License, and all such licenses or works dealing with or having a dependence on the government).
- External service providers: Services rendered by independent professionals on our platform who are not employed by OnEasy are outside our guarantee or refund coverage.
Any delays or issues from government or external entities cannot be used as a basis for requesting a refund.
Force Majeure
OnEasy Consultants Private Limited shall not be held responsible for delays or interruptions in service due to circumstances beyond our control. This includes, but is not limited to:
- Natural disasters
- Pandemics
- Government actions
- War or terrorism
- Labor strikes
- System failures or cyber-attacks
In such cases, OnEasy is not liable for any delay or inability to fulfill its obligations.
Contact Us
For any queries or concerns related to refunds, please contact us at:
OnEasy Consultants Private Limited, H No 5-8, SBI Colony, Champapet, Hyderabad, Telangana - 500079
Phone: 7075703124
Email: hello@oneasy.ai
